Exchange & Replacement Policy

1. No Order Cancellation

• Once an order is placed and payment is completed, it cannot be cancelled by the customer.
• Please review your size, colour and address carefully before confirming your order.
• If you have a genuine concern right after placing an order, contact us immediately — we will try to help where possible, but cancellation cannot be guaranteed.

2. No Returns or Refunds

• We do not accept returns, and we do not issue refunds for any reason.
• If something is wrong with your order — wrong size, damaged item, defect, wrong item received, or a quality issue — we will exchange or replace the product instead of refunding it.

3. Exchange & Replacement

4. How to Request an Exchange / Replacement

• Go to My Orders → View Order → Request Exchange / Replacement.
• Select the reason (size issue, damaged, defective, wrong item, quality issue, etc.) and upload a photo if applicable.
• Our team will review your request, arrange a pickup of the original item, and ship the replacement once it is verified.
• You will receive email and WhatsApp updates at each step.

5. Not Eligible for Exchange

• Items that are used, washed, or damaged after delivery
• Items returned without original tags or packaging (unless the item was damaged/defective/wrong on arrival)
• Items marked as Non-Returnable on the product page (except for damaged, defective or wrong items)
• Requests raised after the 7-day window
• Order cancellation or return-for-refund requests of any kind

6. Shipping Charges on Exchanges

• If the exchange is due to our error (wrong, damaged or defective item) — we bear the pickup and shipping cost for the replacement.
• If the exchange is for a size change — the customer bears the return shipping cost; we cover shipping of the replacement.

7. Contact for Exchange & Replacement